2,310
Total Refund Requests +5.42%
1,560
Approved Refunds +3.18%
430
Pending Refunds -1.09%
210
Rejected Refunds -0.62%
110
Fully Refunded +2.41%
| Order ID | Product | Customer | Reason | Payment | Amount | Status | Requested | Processed | Actions | |
|---|---|---|---|---|---|---|---|---|---|---|
#INV-10423 |
NoiseCancel Headphones
SKU: NC-900
|
Mason Cartermason.carter@shopmail.com |
Damaged on arrival |  xxxx 7832 |
$129.45 | Pending | 08 Oct 2025 | - | ||
#INV-10407 |
Smartwatch Pro
SKU: SW-PRO
|
Sofia Williamssofia.williams@shopmail.com |
Wrong size received |  xxxx 2294 |
$79.99 | Approved | 05 Oct 2025 | 06 Oct 2025 | ||
#INV-10388 |
4K Action Camera
SKU: AC-4K
|
Liam Brownliam.brown@shopmail.com |
No longer needed |  xxxx 1145 |
$249.00 | Refunded | 30 Sep 2025 | 01 Oct 2025 | ||
#INV-10352 |
Bluetooth Speaker Mini
SKU: BS-MINI
|
Emma Johnsonemma.johnson@shopmail.com |
Product not as described |  PayPal |
$59.99 | Rejected | 25 Sep 2025 | - | ||
#INV-10341 |
Wireless Mouse
SKU: WM-450
|
Oliver Garciaoliver.garcia@shopmail.com |
Did not work as expected | xxxx 9821 |
$39.00 | Pending | 22 Sep 2025 | - | ||
#INV-10322 |
Ergonomic Office Chair
SKU: CHR-550
|
Lucas Turnerlucas.turner@shopmail.com |
Incorrect color delivered | xxxx 6730 |
$199.00 | Approved | 20 Sep 2025 | 21 Sep 2025 | ||
#INV-10305 |
Portable Vacuum Cleaner
SKU: VC-201
|
Charlotte Davischarlotte.d@shopmail.com |
Missing accessories | xxxx 8142 |
$89.50 | Refunded | 16 Sep 2025 | 18 Sep 2025 | ||
#INV-10293 |
Gaming Keyboard RGB
SKU: GK-88
|
Henry Martinhenry.martin@shopmail.com |
Keys not functioning | PayPal |
$119.00 | Rejected | 12 Sep 2025 | - | ||
#INV-10275 |
Fitness Tracker Band
SKU: FT-900
|
Ella Rodriguezella.rodriguez@shopmail.com |
Did not sync with app | xxxx 9082 |
$49.99 | Pending | 08 Sep 2025 | - | ||
#INV-10261 |
Laptop Stand Adjustable
SKU: LS-101
|
James Andersonjames.anderson@shopmail.com |
Package arrived late | xxxx 3210 |
$64.99 | Approved | 05 Sep 2025 | 06 Sep 2025 |