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#SUP-2523 - App freezes when uploading files
Pending
Requested By
Ava Sullivan Ava Sullivan
Assigned Agent
Liam Brooks Liam Brooks
Priority
High
Created On

05 Aug, 2025 1:20 PM

Due Date

09 Aug, 2025

Description

When trying to upload files through the project form, the application becomes unresponsive after selecting a file larger than 5MB. This issue occurs consistently across browsers. Please investigate and apply a fix.

Tags
Upload Performance UI Bug
Activity:
Just Now
Ticket Resolved

Agent closed the ticket after applying a patch for the file upload freeze issue.

By Liam Brooks
Today, 10:40 AM
Status Changed to "In Progress"

Ticket was picked up by the assigned agent for investigation.

By Liam Brooks
Yesterday, 4:15 PM
User Comment Added

User emphasized urgency due to impact on production file uploads.

By Ava Sullivan
02 Aug, 2025 - 3:00 PM
Ticket Created

Ticket submitted regarding the app freezing on file upload.

By Ava Sullivan
Edit Ticket Close Ticket Back to List

Chat

User
Hey! Are you available for a quick call? 📞
08:55 am
Sure, give me 5 minutes. Just wrapping something up.
08:57 am
User
User
Perfect. Let me know when you're ready 👍
08:58 am
Ready now. Calling you!
09:00 am
User
User
Thanks for your time earlier!
09:45 am
Of course! It was a productive discussion.
09:46 am
User
User
I’ll send over the updated files by noon.
09:50 am
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